Our professionals are highly qualified, certified and registered with reputable organizations, including the College of Alberta Psychologists (CAP), Psychologists’ Association of Alberta (PAA), the Canadian Psychological Association (CPA), the Alberta College of Social Workers (ACSW), the Canadian Counselling and Psychotherapy Association (CCPA), the College of Counselling Therapy of Alberta (CCTA), and the Canadian Clinical Counsellors (CCC).

They hold advanced degrees, such as Master’s and Doctorate-level qualifications in Psychology, Counselling, or Social Work, and bring extensive experience in their respective fields to provide the highest quality care.

Yes, most insurance and healthcare plans cover our counsellors and psychologists. When booking your first session, let us know your insurance details, and we will assist you in confirming whether the counsellor you are paired with is covered under your plan.

Currently, we do not offer direct billing to insurance companies, and payment is required upfront for your session. We accept Debit, Visa, Mastercard, and Interac transfers. However, we are actively working on implementing direct billing in the future to enhance your convenience. In the meantime, we will provide you with a detailed invoice containing all the necessary information to submit your insurance claim.

Pricing is based on factors such as the service provider’s credentials, session duration, family size, and case complexity. For specific pricing details, please visit our Get Started page. Session rates for each therapist are also available through our online booking tool, Jane. If you have any questions, please contact our intake team to confirm the exact pricing.

For longer sessions, such as 90-minute sessions or family counselling, customized packages and plans can be arranged. Feel free to reach out with any questions or for further details.

Yes! Some of our therapists are available Monday to Friday during the day and evening, as well as Saturday and Sunday during the day and evening. We encourage you to inquire as soon as possible—advanced notice increases availability. Our therapists can accommodate different times to suit your schedule and offer sessions in-person, virtually, or via teletherapy. Our online booking system through Jane is fully updated with availability.

Yes, our diverse team of therapists offers services in multiple languages to cater to multicultural communities. Please inquire about specific language options when booking your appointment. We have many options available. Let us know and we will be able to provide you with better information.

Yes, we provide in-person sessions at our Calgary office, ensuring a comfortable and confidential environment for all clients.

At CPC Clinics, we are committed to making counselling accessible to as many people as possible. Some of our therapists offer a sliding scale fee based on individual circumstances, which must be discussed and approved by our clinical directors.

Additionally, we offer counselling sessions at a discounted rate with student therapists who are completing their practicum or placement under the supervision of experienced professionals.
If you are interested in exploring these options, please reach out to us for more information. We are here to help you find the support you need.

You can book a session by visiting our website's booking page, calling our office, or emailing us directly. Our administrative team will assist you in scheduling an appointment at your convenience.

We strive to accommodate urgent requests. Please contact us directly to discuss your needs, and we will do our best to schedule a prompt appointment.

Yes, we offer a variety of assessments, including psychoeducational evaluations, ADHD assessments, and mental health evaluations for children, adolescents, and adults.

The number of sessions varies based on individual needs and therapeutic goals. Your therapist will discuss an estimated timeline during your initial consultation.

Yes, online counseling has been shown to be effective for many individuals, providing flexibility and accessibility without compromising the quality of care.

Session fees vary depending on the type of service and therapist qualifications. Please contact us for detailed information on pricing and payment options.

Many of our services are covered by extended health insurance plans. We recommend checking with your insurance provider to confirm coverage details.

At CPC Clinics, we are committed to providing accessible and efficient care to all our clients. To ensure fairness and respect for everyone’s time, we have a clear policy regarding late cancellations and missed appointments.

We require a minimum of one business days’ notice for any cancellations or changes to an appointment. You can provide notice by:

- Jane App: If you have booked using Jane App our online booking tool, you can use it to cancel or reschedule your appointment.
- Calling the clinic and speaking with our administrative team or leaving a voicemail.
- Emailing us at info@cpcclinics.ca

When contacting us, please include your name, the date and time of your appointment, and the name of your counsellor.

Reminders: You will receive an email reminder 48 hours before your appointment and a text reminder 24 hours in advance to help you manage your schedule effectively.

Payment and Cancellation Fee: We require a valid credit card (Visa or Mastercard) to be kept on file, securely stored through Jane, our payment processor, in compliance with PIPEDA regulations.

If you are not able to provide one business days’ notice or miss your appointment, a no-show or late cancellation fee equivalent to the full cost of your session will be charged to your credit card at the time of the scheduled session.
This policy applies to situations such as forgetting your appointment, double-booking, or committing to other plans.

Additional Options and Considerations:

• If you cannot attend your in-person session, you may switch to an online or phone appointment with advance notice.
• If you are unable to attend your scheduled appointment, another consideration to avoid the cancellation fee is to reschedule for the same week as a virtual, telehealth, or in-person session. Please contact us as soon as possible to explore this option and ensure we can accommodate your needs.
• If you are running late, please call our office, and we will inform your counsellor.

Exceptions: We understand that emergencies and unforeseen circumstances may arise. In cases of family or medical emergencies, bereavement, or other unforeseeable events, please contact us to discuss your situation.

Yes, we provide group therapy for a variety of concerns, including anxiety, depression, and stress management. Group sessions offer the opportunity to connect with others who share similar experiences, providing both peer support and shared growth.

Our group therapy options can also be tailored and customized to meet specific needs. Rest assured, all our therapists are highly trained and experienced in facilitating group sessions to ensure a safe and supportive environment.

Fun Fact: You can even suggest a group topic or focus that interests you, and we will explore the possibility of creating one tailored to your needs!

Yes, our therapists are trained to work with diverse populations, including LGBTQ+ clients, ensuring culturally competent and sensitive care.

We adhere to strict confidentiality protocols in line with professional ethical standards and legal requirements to protect your privacy.

Yes! Some of our therapists are available Monday to Friday during the day and evening, as well as Saturday and Sunday during the day and evening. We encourage you to inquire as soon as possible—advanced notice increases availability. Our therapists can accommodate different times to suit your schedule and offer sessions in-person, virtually, or via teletherapy. Our online booking system through Jane is fully updated with availability.